Frequently Asked Questions

Commercial and Technical Answers Before You Request a Quote.

Review MOQ, lead time, warranty, customization, connectors, OCPP and certification scope.

Commercial and Technical Answers Before You Request a Quote.
FAQ

Common Buyer Questions

The MOQ is one unit.

Standard products normally require about 45 days. Custom-product timing is confirmed after the scope is approved.

The equipment can include OCPP 1.6J communication hardware. Billing, location, remote management and diagnostics require integration with a compatible local operator platform.

Most models can be configured with CCS1, CCS2, CHAdeMO, GB/T or NACS. The 209 kWh robot is offered with CCS1 or GB/T, with NACS through an adapter where applicable.

The whole-unit warranty is two years. Remote support, training and spare parts are available; replacement parts are charged after the warranty period.

Yes. OEM/ODM, color, logo, connector and system configuration are supported after engineering review.

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